Lyft’s new feature may leave low-tipping riders waiting longer in Houston
HOUSTON, TX – Lyft drivers in Houston are reporting that the company has added new information to the trip request screen when they decide whether to accept or reject a ride.
Previously, drivers could see the pickup and drop-off location, estimated distance and time, and an estimated hourly rate based on continuous rides. The upfront pay amount has remained accurate, while hourly estimates often vary in practice.
This week, Lyft began displaying two additional items to some Houston-area drivers. The first indicates whether a rider is usually ready at pickup, based on their history of being on time. The second shows the percentage of rides in which the passenger tips through the app.
In one example provided by drivers, the request screen showed the following information:
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